受験者にとって、ITIL認定の取得は何よりも大切なものです。ITIL ITIL-OSA認証がないばかりに就職できなかったら、本当に残念です。
ITIL ITIL-OSA認証ITILSC-OSA試験内容での確認とPassexamのITILSC-OSA問題集が9割以上正解できれば問題ないと思います。
最新のITIL ITIL-OSA認証ITILSC-OSA勉強資料は、実際の試験問題と非常に似ています。
弊社のITIL ITIL-OSA認証ITILSC-OSA（ITIL Service Capability Operational Support and Analysis）参考書を使用すると、試験を勉強するために自社のIT知識と豊富な経験を引き続き使用します。
ITILSC-OSA受験の対象者 ：
ITILファンデーション認定資格保持者でITIL?インターミディエイトやアドバンスレベルを目指している方
OSAについて理解を深めたい方、自社におけるITサービスマネジメントの品質向上のためOSAに関わる活動の実践方法を学びたい方（例：イベント管理プロセス、アクセス管理プロセス、サービスデスク、技術管理、IT運用管理、アプリケーション管理などの担当 者）
次の役職や業務に就いている方：ITプロフェッショナル、IT/ビジネス管理者、IT/ビジネスプロセスオーナおよびITプラクティショナなど（注：限定ではありません）
弊社の
ITIL ITIL-OSA認証ITILSC-OSA参考書を使って、受験の得る新しい解決方法を提供して、8時間から12時間ぐらいかかるなら、一発合格が可能です。
実際のITIL ITIL-OSA認証ITILSC-OSAテストであなたの経験を繰り返すことができるようになります。
弊社のITIL ITIL-OSA認証ITILSC-OSA勉強資料を自力で独学で勉強し合格した時と比較し非常に好成績を取得できます。
弊社のITIL ITIL-OSA認証ITILSC-OSA（ITIL Service Capability Operational Support and Analysis）試験材料は二のバージョンです。
弊社の1V0-642のPDF版はいつでも、携帯電話、コンピュータ、タブレットPCで勉強してもいいので、通勤時間にてひたすら読るできます。
弊社のソフト版は真実のITILSC-OSA試験環境と同じです。受験者のために、試験環境を適応することができます。
弊社のITIL ITIL-OSA認証ITILSC-OSA問題集を使用すると、1日くらいに、
ITILSC-OSA問題と答えを暗記することができ、試験合格可能です。
1. Scenario
Vericom is a leading provider of government, business and consumer telecommunication services, and is
currently seeking ways in which to improve its utilization of IT services to drive growth across its’ multiple
lines of business.
One of the largest organizations in the United Kingdom, Vericom is comprised of the following business
units:
. Verinet (providing ADSL, cable, 3GSM, dialup and satellite services)
. Infrastructure Services (planning, installing and maintaining the PSTN and mobile network infrastructure)
. VericomTV (Pay TV)
. Consumer Sales and Marketing (including 400 Vericom retail outlets)
. Business and Government
. Finance and Administration
. Information Technology Services (Shared Service Unit, however some business units also have their
own internal service provider)
. Human Resources
. Vericom Wholesale (for wholesale of Vericom infrastructure services)
Due to the extensive scope of infrastructure deployed and large employee and customer base, Vencom
continues to rely on legacy systems for some critical IT services: however this is seen as a bamer to
future organizational growth and scalability of services offered. The ClO of Vericom has also raised the
concern that while improvements to the technology utilized is important, this also needs to be supported
by quality IT Service Management practices employed by the various IT departments.
The project of improving the IT Service Management practices employed by Vericom has been
outsourced to external consultants who are aware of the major IT refresh that is going to be occurring over
the next 24 months.
Refer to the scenario.
The Verinet business unit which provides internet services is currently facing increased competition
from other Internet Service Providers seeking to entice Verinet customers away with offerings such as
free VOIP (voice over internet protocol) and Naked DSL (unconditioned local loop). To combat this,
Verinet wishes to develop a new marketing campaign highlighting the high quality and availability
ofservices offered.
Before this occurs, the Service Manager within Verinet (who has previously implemented ITIL in
other organizations) had recommended implementing Event Management to assist in the continued
ability for providing high quality, highly available internet services to the UK population. She has been
faced by some resistance, who believe that it is not required as Capacity, Availability, Incident and
Problem Management have already been implemented.
Which of the following would be the BEST response to the Veritnet directors in describing the benefits of
introducing Event Management to Verinet?
A. The implementation of Event Management to complement existing ITIL processes within Verinet
will have a number of significant benefits. The value to the business of implementing the process
isdirectly seen by the following benefits: Improved speed for Incident and Problem Management
for identifying and analyzing the cause and potential effect Improved ratio of used licenses against paid
for licenses Percentage re-use and redistribution of under-utilized assets and resources Improved aliment
between provided maintenance and business support Improvement in maintenance scheduling and
management for CIs
B. The implementation of Event Management to complement existing ITIL processes within
Verinet will have a number of significant benefits. The value to the business of implementing the process
is generally indirect, but would support an enhanced ability to provide high quality and high
availability internet services by: Providing mechanisms for the early detection of incidents and problems
before they impact customers Notify the appropriate staff of status changes or exceptions that so that they
can respond quickly Providing a basis for automated operations, increasing efficiency and allowing
human resources within Verinet to be better utilized Providing improved visibility as to the events and
interactions that occur within the IT infrastructure Providing performance and utilization information and
trends that can be used for improved capacity planning and system design
C. The implementation of Event Management to complement existing ITIL processes within Verinet
will have a number of significant benefits. The value to the business of implementing the process is
generally indirect, but would support an enhanced ability to provide high quality and high
availability internet services by: Providing mechanisms for the early detection of incidents and problems
before they impact customers Developing capabilities for the monitoring of critical components of the IT
infrastructure for disruptions or breach of utilization thresholds Automating the notification of key staff
when exception events occur Providing improved visibility as to the events and interactions that occur
within the IT infrastructure Reducing the time requirements of manual activities performed by IT staff as
part of preventative maintenance.
D. The implementation of Event Management to complement existing ITIL processes within Verinet
will have a number of significant benefits. The value to the business of implementing the process is
directly seen by the following benefits: Reduced SLA breaches
Reduced times required for diagnosis and root-cause analysis of problems Reducing ratio of high priority
incidents Reduced Mean Time to Restore (MTTR) for incidents Improved availability levels Improved
delivery of capacity and performance, with fewer capacity related incidents.
Answer: B
